Return Policy

Refund policy

For orders purchased from AquaNow.co.nz, returns are accepted within 30 days of the original purchase date. AquaNow will only accept returns and provide a refund for products that have been purchased directly from www.AquaNow.co.nz. All returned products must be unused, and in the original manufacturer’s labelled packaging, with a copy of the original invoice.

If you would like to return a product for a refund, please flick us an email request with your order number in the subject line to info@aquanow.co.nz.

Note: Original shipping charges are non-refundable and you will be responsible for return shipping charges (and all duty or tax, if any), unless the product is being returned due to defect and under warranty. In the event of a returned shipment that was determined undeliverable by a carrier, (e.g., the address provided was incorrect or the carrier did not have access to the delivery address), the customer shall be responsible for the re-shipping costs of the returned product.

AquaNow is not responsible for a product being returned that is lost in transit. For your protection and convenience, we suggest all returns be sent back to AquaNow through a courier who provide tracking. Once you receive the tracking information for the product you're returning, please email it to us at info@aquanow.co.nz